Customer Care

Your Happiness is Our Business

Our number one goal is to make sure you’re not just satisfied, but are HAPPY with our products and service.

Real People

A live FruitGuy (or gal) answers our phone from 5 a.m.–5:30 p.m. PST, Monday–Friday. Call us at 1-877-FRUIT-ME (877-378-4863) and we can answer any question about your order. We even have an after-hours Fruit Emergency Number if you need it—just ask.

Your 100% Satisfaction Guaranteed

If ever there is a problem with your order, or you are not happy with your fruit or snack mix, we will issue you a credit or replace the damaged fruit or snacks—no questions asked. Call us at 1-877-FRUIT-ME (877-378-4863) or email info@fruitguys.com.

We’re devoted to providing spectacular customer service to help you create a healthy workplace and engage your employees. To succeed, we’ve created a five-step philosophy of customer care that guides all of our actions. We call it The FruitGuys 5Rs:

The FruitGuys 5Rs

  1. We’ll be Respectful of you at all times.
  2. We’ll be Responsive to your needs.
  3. We’ll be Realistic with you about what we can or cannot do.
  4. We’ll take personal Responsibility to provide a positive outcome.
  5. We’ll work hard so that you’ll Remember us positively.

Please let us know if there is anything we can do for you.

Yours in Fruit,

Chris Mittelstaedt, Founder and CEO, The FruitGuys
The FruitGuys 5Rs © Chris Mittelstaedt, 1999

Frequently Asked Questions (FAQ)