FAQ
What makes The FruitGuys different from other office fruit delivery companies?
The FruitGuys is a women-led, B Corp Certified business! We have more than 25 years of experience delivering farm-fresh fruit to offices and beyond, and with our 100% satisfaction guarantee, you know it will always be delicious. š š
We truly care about our supply chain, prioritizing sourcing fruit from local farms and snacks from mission-minded makers (including many that are women-owned, BIPOC-owned, LGBTQ+-owned, and more). We also give back with every box, donating a minimum value of 20% of our annual profits to relieve hunger and support small farms. š
Plus, our customer service team is staffed by real people who listen and careāno robots here! Read the full story of our company.
What kind of fruit do you deliver?
Thanks to our farmer friends, we deliver the best fruit on earth! š Our curated fruit mixes and bulk fruit cases feature a variety of high-quality, unique, and heirloom bites, from bananas and apples to rambutans and Ojai Pixie tangerines. We also have organic options.Ā
We source our fruit from small American farms whenever possible, but weāll also look farther afield to bring you the widest variety and freshest flavors. Each week, our expert buyers hunt down the best-tasting produce available to fill our mixes. See whatās in your local mixes this week.Ā
Do you offer organic fruit delivery?
Yep, we have conventional and organic fruit mixes for you to choose from. The FruitGuys is a certified organic food handler through California Certified Organic Farmers (CCOF), and weāre proud to partner with organic farms that prioritize keeping our planet healthy. š§āš¾
Our organic options go beyond fruit, too! Our Organic Basics Box, Fruit & Veggies features farm-fresh fruits and vegetables, and many of the packaged snacks we offer are also organic, although we donāt have a dedicated organic snack box.Ā
Do you deliver more than fruit?
Yep! We also deliver healthy office snacks from mission-minded brands in curated snack mixes and bulk cases. š„Ø You can order just fruit, just single-serving snacks, or a mix of both for your office, school, or home. Our Organic Basics Box also includes farm-fresh vegetables.
Does The FruitGuys offer fruit and snack delivery nationwide?
Yepāwe deliver everywhere in the continental US, plus Alaska and Hawaii. Just enter your zip code while you shop to see which products are available in your region.
Where is The FruitGuys located?
South San Francisco is our home base, but we have facilities nationwide. You can find us in Atlanta, Boston, Chicago, Dallas, Denver, Houston, Los Angeles, Philadelphia, Phoenix, and Seattle. If youāre an American snacker, weāre not far away! š š š
Does The FruitGuys have its own farms?
We donāt own or operate any farms, but weāre proud to partner with a network of farmers and suppliers across the country who do things better than we could! Some of those farms have shared their fruit with us for more than 20 years, and 75% have been our partners for at least five years. We buy produce directly from more than 50 farms to bring you the freshest possible fruit. We also support sustainable agriculture through The FruitGuys Community Fund, which provides annual grants to small farms for sustainability projects.
What is The FruitGuys' 100% satisfaction guarantee?
If youāre ever unhappy with something we deliver, weāll replace it or issue a credit immediately, no hassle! š
What kind of fruit will be in my box?
That depends on the box you chose! All of our fruit mix options are a little bit different, and the fruit inside changes weekly and seasonally. Each week, our produce buyers choose whatās most delicious from local farms and suppliers to create custom regional mixes. To see whatās fresh right now, you can check whatās in your local mixes this week. š
How much fruit will be in my box?
We deliver fruit mixes in four sizes: mini (9 servings), small (16 servings), medium (25 servings), and large (50 servings). One piece of fruit typically counts as one serving, but itās not always a one-to-one ratio. Sometimes it takes two small fruits (like Ojai Pixie tangerines or apricots) to make a serving, and berries š« and grapes š change the calculation, too. So, donāt stress about counting your fruitsājust know your serving size will always be the same!Ā
If I get recurring office fruit delivery, will my fruit mix look different every week?
Yep! Every mixāeven our simple Staples Mix of apples, citrus, and bananasāincludes different fruit varieties each week. Our buyers choose whatever looks and tastes best near you. That means one week you might see navel oranges, Granny Smith apples, and Gala apples in your Staples. Next, you could unbox blood oranges, Pink Lady apples, and Fuji apples. š šš
In our more diverse mixes, like the Harvest Mix, you might see peaches and plums one week, and mangos and strawberries the next. We like to keep your taste buds on their toes!
How does The FruitGuys pick the fruits for my mix?
Our fruit mixes are like a greatest hits albumāpacked with the best and brightest picks of the week. We choose whatās in season, whatās tasting amazing, and whatās looking its absolute freshest at the farms we partner with. šš« š§āš¾
That means our boxes vary week to week, depending on what Mother Natureās serving up. For example, if a surprise rainstorm washes out the organic strawberries, weāll swap in a different fruit rather than send you something less than delicious.
Can I customize my fruit mix?
Tell us your fruit delivery dreams, and weāll do our best to make them happen! Just email us at least three days before your delivery date so we have time to work our magic. āØ (Customization may cost extra.)
Where does The FruitGuys' fruit come from?
We source as much produce as we can from small, local farms. Supporting those growers is a key part of our mission! But since the seasons and weather donāt always cooperateāand we have more farm partners in some areas than othersāwe sometimes look farther afield to keep our mixes fresh, fun, and full of variety. š„ š
That can mean adding juicy California mandarins to an East Coast winter box or partnering with trusted wholesalers to fill the gaps. Our produce buyers always taste the fruit and only add the most flavorful, high-quality bites to our mixes.Ā Ā
If you want to dig deeper into our sourcing practices, our blog has more on how and why we choose what goes in your box.
How long does The FruitGuysā fruit last after delivery?
Every type of fruit has a different shelf life, but there are tricks you can use to keep your items tasting their best and looking fresh longer. Check out our storage and ripening tips to get those not-so-secret trade secrets. š¤«
Why is some FruitGuys fruit smaller than/not as pretty as grocery store fruit?
For us, flavor comes first! Smaller fruits often have a richer taste because they have less water content. And if your fruit has beauty marks like russetting and scarring, that may mean it came from a small farm that prioritizes taste over looks. To make sure your fruit is always delicious, we send our buyers to visit farms, meet farmers, and taste their produce at its peak.
Does The FruitGuys offer fruit and snack delivery nationwide?
Yepāwe deliver everywhere in the continental US, plus Alaska and Hawaii. Just enter your zip code while you shop to see which products are available in your region. š
Do you do recurring deliveries?
Yes! Recurring delivery means no more worries about an empty fruit bowl or snack rack in your office break room. Just choose your delivery frequency at checkoutāweekly, every other week, or every four weeksāand enjoy regular dropoffs of farm-fresh fruit and/or corporate snacks. If you donāt need recurring deliveries, donāt worry. We do one-time orders, too!
Do you deliver on weekends?
We offer MondayāFriday delivery in most locations, but you can always ask us about any special delivery needs you have.Ā
Do you deliver on holidays?
Nope, we close for federal holidays so that our team can celebrate with their friends and families. If your recurring delivery ever falls on a holiday, weāll get in touch to reschedule. You can also choose to āfruit it forwardā and donate your holiday delivery to a local charity through our Donate-a-Crate program. š
Do you deliver to schools?
Yes! Check out our Farm-to-School Program to learn more. š«
Do I have to pay for shipping?
Maybeāit depends on your delivery location. We always try to find you the least expensive delivery option. Sometimes we can offer free shipping, but sometimes shipping costs apply. You can check your cost during the checkout process (before you pay, of course!).Ā
Shipping to multiple office locations? Contact us for a custom quote.
How quickly will I get my order?
Once you get your invoice and shipping receipt, you should receive your order within 48 hours. Occasionally, things like high shipping volumes or labor shortages can slow us down, but weāll always keep you in the loop if plans change. š¦
Need an update? Reach out to customer service. We have a team of real people (not robots or oranges with glasses) standing by whoād love to help.
I want to change my orderāwhatās the deadline?
To give us time to make changes, please call or email us at least two business days before your delivery date. āļø
I have a question about my orderās delivery statusāwhat should I do?
Please call or email our customer service team. We have real people standing by to answer your questions.Ā
I just received my order confirmation email and have a question about my invoiceāwhat should I do?
That sounds like a job for our accounting team! You can reach them by emailing ar@fruitguys.com.Ā
Can I make changes to my order online?
Not yet! Great things are in the works, but for now, please contact us directly if you need to adjust your order.
When will The FruitGuys charge my credit card?
Weāll place a pre-authorization on your card when you orderāthatās just a temporary hold, not a charge. Think of it like reserving your spot in the fruit and snack line. š š„Ø
We wonāt actually charge your card until your order ships. Once it does, weāll send you a separate email with your receipt attached.
Who should I contact if I have a question about my bill?
Our accounting department would love to help you. You can email them anytime at ar@fruitguys.com!
Is The FruitGuys third-party certified for food safety?
Yes! To keep you healthy, weāre food safety certified and regularly audited by PrimusGFSāan industry leader in food safety certification. You can enjoy our fruit, veggies, and snacks worry-free. š
Should I wash fruit from The FruitGuys before I eat it?
Yes, we always recommend washing your fruit (and your hands!) before you snack. Wash your hands first, then rinse your fruit in cool running water just before you eat it. This holds true for berries, too. Wash them right before you eat them, not as soon as they arrive.Ā
Want to learn more about safe snacking? Visit foodsafety.gov for more fruit and vegetable safety information. š„¦ š„ š
Are The FruitGuysā packaged snacks allergy-friendly?
Many of the snacks in our healthy office snack mixes are allergy-friendly. However, the mixes rotate every week, and their contents vary. Check out this weekās mixes and choose your region for more information about allergens.Ā
If youāre concerned about nut allergies in your office, school, or home, youāll love our Thoughtful Nut-Free Box. It includes a rotating selection of corporate snacks that are always free from peanuts and tree nuts.
Is The FruitGuys a sustainable company?
We work hard to operate as sustainably as possible. š š± A core part of our mission is āregenerating the planet,āĀ and we do it by:
Ā
- Sourcing fruit, veggies, and snacks from small farms and independent vendors, who help keep our food system diverse, our environment healthy, and our economy sustainableĀ
- Funding sustainability grants for small farms through The FruitGuys Community Fund
- Donating our excess and imperfect produce and snacks to prevent food waste and feed people in need across the country
- Continually improving our processes with our planet in mindĀ
Every year, we crunch the numbers and publish a new impact report so you can see how weāre doing. Check out our current and past reports or dig into our B Corp Certification to learn more about our eco-friendly office fruit delivery practices. š
What does The FruitGuys do to prevent food waste?
We donate our excess produce and snacks to a network of hunger relief partners that feed people in need across the country. Weāve given away more than 19 million servings since 1998, preventing food waste and reducing over 9,000 tons of greenhouse gas emissions! We also prevent waste by including fruit with beauty marks in our boxes.
Does The FruitGuys support sustainable agriculture?
Yes! The FruitGuys Community Fund awards grants to small farms for sustainability projects. They use them to add solar power, support pollinators, reduce water use, build soil health, and more. We also source fruit from many small farms that use regenerative farming practices.
Does The FruitGuys use sustainable packaging?
Our fruit mixes without bananas are almost always plastic-free. Mixes with bananas have a little bit of plastic in the banana cushions to prevent bruising and keep them looking fresh. š
Occasionally, weāll protect delicate fruits like cherries or berries in a plastic bag or clamshell, but we choose cardboard and paper wrapping for them whenever we can.
How can I reuse my FruitGuys box(es)?
Our large fruit and snack boxes are handy for storing file folders. š¦ Theyāre the perfect size! The smaller boxes with dividers are great for packing delicate items like cups, knick-knacks, or ornaments. Some of our customers even flatten their boxes and use them in place of weed fabric for landscaping. The more creative you are, the more fruitful your boxes will be.
Have more questions?
Our friendly customer service team is ready to help. Theyāre real people (not robots or bananas with faces drawn on them š), and theyāre standing by to answer your phone calls, emails, and social media DMs.Ā
