A Note to the Office Heroes Behind the Scenes

A few years back, in that post-COVID time when people were starting to meet in person again but many workers were still at home, I visited one of our clients in New York. I remember asking her how many people were in the office, and she shared that it was still very light. Then, I asked how often she and her facilities team were in. She said, “Every day.”

I heard that story echoed by clients across the country. Sometimes it was the facilities team, sometimes workplace experience, or HR, or office management—the title changed, but the story stayed the same. The team members taking care of services for the employees were always there, making sure everyone who came to the office had what they needed.

Today, I want to celebrate these workers. If you’re one of them, you’re truly the heart of your office. It’s not an easy job: I know you wear many hats and field lots of complaints. But you also make sure everyone else’s daily needs are met so they can focus on their work, and that’s extremely valuable and worthwhile.

To everyone who makes sure the lights are on, the coffee machines are working, and the fruit is ready to eat, I salute you! Thank you for helping us all do our best work.