Here at The FruitGuys, our customer service team is tiny but mighty. They’re also 100% human. Instead of using AI to field your questions, we have a team of eight actual people who will pick up when you call during business hours: Buffy (the team’s fearless leader), Katelynn, Alexis, Lisa, Ash, Jason, Orane, and Ricardo.
“We’re a small team, so we’re able to really get to know you and identify your account and your needs,” said Katelynn, a senior client success specialist (CSS) who’s been with The FruitGuys for more than five years. “We care. We’re just a team of people who genuinely want our clients to be happy.”
If your office fruit delivery isn’t quite right, we know the last thing you want to do is spend an hour on a phone tree talking to robots about it. That’s why we have fruit folks like Katelynn standing by to help you.
“We don’t use AI to answer our phones or sort our calls. You get directly sent to someone on the CSS team or our voicemail, and we’ll give you a call back as quickly as possible,” Katelynn said.
You might get the occasional automated message from us when we’re catching up on our inbox or the phone is ringing off the hook, but you’ll never have to work with an AI “expert” to make a change to your account or talk through an issue with your order.
If you call, email, or send a chat to customer service, a real person will respond to you as soon as they can, whether by getting on the line or hitting reply. Katelynn explained that when a client calls with a question about an incoming fruit and snack delivery, the conversation might go like this.
“The first step is to pull up their account, check for a current sales order, then track the order,” she said. “I’ll ask what they need and look into what’s going on from our end. Once I identify the problem, then I can resolve the issue and either let them know when to expect delivery or explain how I’ll make sure we improve it for the future.”
It’s that simple: a quick conversation, some real action, and a plan to make things better.
When they’re not answering questions and adjusting deliveries, the customer service team also helps clients take advantage of our 100% satisfaction guarantee: If you’re ever unhappy with the quality of what we deliver, we’ll replace it or issue a credit immediately, no hassle.
Calling in the guarantee is as easy as checking on an order. Just explain what went wrong, and we’ll do everything we can to solve the problem. It usually only takes one human-to-human conversation.
“We understand that things can happen. And what we’re really good at is making it right. So if you ever need anything done with your orders, just call me!” Katelynn said.
Katelynn is a senior client success specialist and one of the kindest and most positive people you’ll ever meet. She’s a Pisces, lives in Arizona, has a passion for houseplants, and says that mangoes are her favorite fruit. We keep her busy answering client questions, tracking deliveries, handling requests and special notes, and inputting data for large orders.
“My clients are my favorite part of the job,” she said. “I love working with them to make sure their teams are happy, and communicating with them has really helped me grow professionally and personally through the years.”
Katelynn said she’s worked with several of her clients for five years now, starting on her very first day. They’ve formed some pretty special relationships.
“I have a few clients where I get to hear about their kids as they’re going from kindergarten to junior high and how quickly that goes by. That’s one of my favorite parts of working on this team—getting to know these people not just for their workplace preferences but also fun stuff they’re doing over the weekend, what their family life is like, and where they’re traveling,” she said.
Over our almost 30 years in business, we’ve found that people really appreciate talking to humans and not robots. Here are just a couple of the reviews we’ve gotten from companies over the years that worked with Katelynn and the CSS team.
“The FruitGuys provides our office with fresh fruit twice a week, and our employees love it. Customer service is amazing and so helpful.” –Victoria Nilan, PUMA Boston HQ
“The FruitGuys are the best—wonderful service and delicious product. Our gift box arrived perfectly with a lovely note!” –Deborah K. Huntley, ReedSmith LLP
“Top-quality fruit, great value, and incredibly responsive service. Our team loves having healthy snacks available.” –Alissa Guerrero, Credit Union of Southern California
The FruitGuys’ customer service team is standing by to take calls and answer emails Monday–Friday, 6:00 a.m.–5:00 p.m. PT. They can help you set up an office fruit delivery, give you a status update on your order, or help you solve a fruit problem. If you drop us a line outside of business hours, we’ll get back to you as soon as we can.
You can reach a real person in customer service by calling 877-FRUIT-ME (378-4863) or emailing info@fruitguys.com. No robots allowed at this fruit party!
1. Does The FruitGuys have live support?
Yes! We have a team of client success specialists standing by to answer your questions and help with your orders from Monday–Friday, 6:00 a.m.–5:00 p.m. PT.
2. Is The FruitGuys’ customer service AI or automated?
Nope! When you call or email, a real person will help you.
3. Can The FruitGuys’ customer service help me change or reschedule my order?
Yep! They can help you change, reschedule, pause, or even donate your order through our Donate-a-Crate program. Just give them two business days’ notice before it arrives.
4. How do I speak to someone in customer service?
To reach customer service, call 877-FRUIT-ME (378-4863), email info@fruitguys.com, or fill out our contact us form.
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